Terms & Conditions

1. Introduction

These Terms and Conditions (the "Agreement" or "Terms") constitute a legally binding agreement between you (the "Player" or "User") and getaya (the "Platform", "we", "us", or "our"), governing your access to and use of the getaya website, mobile experience, and all associated gaming and wagering services available at getaya.cam.

By accessing the getaya platform, creating a player account, or placing any wager, you unconditionally acknowledge that you have read, understood, and agree to be legally bound by this Agreement in its entirety. If you do not agree to these Terms, you must immediately discontinue your use of the Platform.

getaya reserves the right to update, amend, or replace any part of this Agreement at any time. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. We will endeavour to notify registered Players of material changes via email or on-platform notification.

2. Eligibility

To register and maintain an account on getaya, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• You must be a natural person of at least twenty-one (21) years of age. This age restriction is mandated by Philippine law and PAGCOR guidelines applicable to online gaming. getaya takes underage gambling extremely seriously and enforces age verification through its Know Your Customer (KYC) process.
• You must be a resident of, or physically located in, the Philippines at the time of gameplay, where getaya is authorised to offer services.
• You must be acting on your own behalf and not as an agent, representative, or fiduciary for any third party.
• You must not be subject to any self-exclusion order, whether self-imposed through the getaya platform or issued by any gaming regulatory authority.
• You must not be an officer, director, employee, contractor, or immediate family member of an officer, director, employee, or contractor of getaya or any of its affiliate entities or game suppliers.
• You must have full legal capacity to enter into this Agreement under Philippine law.

getaya reserves the right to request documentary proof of eligibility at any time and to suspend or terminate any account where eligibility cannot be verified. Providing false eligibility information, including false date of birth, constitutes a material breach of this Agreement.

3. Account Registration & Management

3.1 Registration

To access getaya's gaming services, you must register a player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address in the Philippines, email address, and Philippine mobile number. You represent and warrant that all information provided is truthful and complete.

3.2 One Account Per Player

Each Player is permitted to hold only one registered account on getaya. Duplicate accounts — including accounts opened under different names or email addresses by the same individual — are strictly prohibited. If getaya identifies duplicate accounts, all such accounts may be suspended, any balances may be forfeited, and the Player may be permanently excluded from the Platform.

3.3 KYC Verification

getaya is required to conduct Know Your Customer (KYC) verification for all registered accounts. You may be required to submit government-issued identification (such as a Philippine passport, UMID, PhilSys ID, or driver's licence), proof of address, and source-of-funds documentation. Failure to complete KYC verification within a reasonable period will result in the suspension of withdrawal rights and may lead to account closure.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials. Any activity conducted through your account — whether or not authorised by you — is your responsibility. You must notify getaya immediately if you become aware of any unauthorised access to your account. getaya will not be liable for any loss arising from unauthorised use of your account where you have failed to maintain adequate credential security.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

getaya supports deposits and withdrawals through the following payment channels: GCash, PayMaya (Maya), Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, UnionBank of the Philippines, 7-Eleven Cliqq, and Cebuana Lhuillier. Availability of specific methods may vary and is subject to change.

4.2 Minimum Transactions

The minimum deposit amount is ₱100.00. The minimum withdrawal amount is ₱200.00. getaya does not charge fees on deposits or withdrawals; however, your payment provider may apply its own fees or limits independently of getaya's policies.

4.3 Withdrawal Conditions

Withdrawals are subject to successful completion of KYC verification. All deposited funds must have been wagered at least once on any eligible game before a withdrawal of the principal deposit amount may be processed. getaya reserves the right to conduct enhanced verification for withdrawals exceeding threshold amounts as required by applicable anti-money laundering regulations.

4.4 Processing Times

GCash and PayMaya withdrawals are typically processed within 5 to 15 minutes following finance team approval during business hours. Bank transfer withdrawals are typically processed within 1 to 3 business days. Processing times may be extended during high-volume periods, public holidays, or when additional verification is required.

4.5 Currency

All transactions on getaya are conducted in Philippine Peso (PHP / ₱). Transactions initiated in other currencies will be converted at the prevailing exchange rate at the time of the transaction; exchange rate differences are the Player's responsibility.

5. Bonuses & Promotions

5.1 General Bonus Terms

From time to time, getaya offers bonuses, free spins, cashback offers, and other promotional incentives to registered Players. All bonuses are subject to the specific terms and conditions published alongside each promotion, including wagering requirements, minimum qualifying deposit amounts, game restrictions, maximum bet limits while bonus funds are active, and expiry dates.

5.2 Wagering Requirements

Bonus funds cannot be withdrawn until the applicable wagering requirement has been satisfied. The wagering requirement represents the total amount the Player must wager using bonus funds before the bonus balance converts to withdrawable real-money credit. Wagering requirements for each promotion are stated clearly in the relevant promotion terms.

5.3 Bonus Eligibility

Bonuses are available to eligible registered Players only. getaya reserves the right to decline a bonus application, restrict bonus eligibility, or withdraw a bonus where abuse, exploitation, or violation of bonus terms is identified. One welcome bonus per Player, household, device, or payment method is permitted unless otherwise stated.

5.4 Maximum Bet Restriction

While bonus funds are active on your account, the maximum permitted wager per spin or bet round is ₱500.00 unless the specific bonus terms state otherwise. Placing bets in excess of this limit while bonus funds remain active may result in the forfeiture of the bonus and any associated winnings.

5.5 Promotion Changes

getaya reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already accepted and actively being wagered by eligible Players at the time of modification.

6. Gaming Rules

6.1 Game Availability

getaya offers a range of games including but not limited to slot machines, live dealer games (roulette, baccarat, blackjack, game shows), bingo, sports betting, e-sports betting, and sabong. The availability of specific games is subject to change. getaya reserves the right to add, modify, or remove games from the Platform at any time.

6.2 Game Integrity and RNG

All non-live games on getaya utilise certified Random Number Generator (RNG) technology to determine game outcomes. RNG systems used by getaya's game providers are independently tested and certified by recognised testing laboratories. Live dealer games are governed by the physical outcomes of real cards, wheels, and balls operated by trained live dealers in certified studio environments.

6.3 Technical Malfunctions

In the event of a technical malfunction, system error, or software fault, getaya reserves the right to void any bets placed during the affected period. getaya will not be liable for paying out winnings generated as a result of a technical error or displayed odds that are manifestly incorrect due to a system fault. getaya will endeavour to restore the account to the state prior to the malfunction.

6.4 Bet Limits

Minimum and maximum bet limits apply to all games on getaya and vary by game type, table, and Player tier. Limits are displayed within each game interface. getaya may modify bet limits at any time and may apply personalised limits to specific accounts.

7. Prohibited Conduct

The following activities are strictly prohibited on the getaya platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of all account balances, and referral to the appropriate regulatory or law enforcement authority:

• Registering more than one account for any purpose;
• Providing false, misleading, or incomplete registration information;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with getaya's gaming systems;
• Exploiting software bugs, glitches, or technical errors for financial advantage;
• Engaging in collusion, chip-dumping, or other coordinated strategies with other Players to manipulate game outcomes;
• Engaging in any form of money laundering, structuring of transactions, or use of the Platform to facilitate financial crime;
• Attempting to reverse-engineer, decompile, or interfere with getaya's software, systems, or security features;
• Using the Platform for any purpose other than genuine recreational gambling;
• Accessing getaya using a VPN, proxy, or other technical means to circumvent geographic or access restrictions;
• Engaging in abusive, threatening, or harassing conduct toward getaya staff or other Players.

8. Intellectual Property

All content on the getaya platform — including but not limited to the brand name, logo, website design, software, game interfaces, text, images, graphics, and audio-visual material — is the intellectual property of getaya or its licensed third-party content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. You may not reproduce, redistribute, modify, adapt, create derivative works from, publicly display, or commercially exploit any content from getaya without prior written authorisation.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, getaya shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of funds due to gambling outcomes;
• Interruption of service, system downtime, or technical failures;
• Unauthorised access to your account where you have failed to maintain adequate security;
• Actions of third-party game providers or payment processors;
• Any reliance on information published on the Platform.

Nothing in this Agreement shall limit getaya's liability for fraud, wilful misconduct, death, or personal injury caused by getaya's negligence where such limitation is prohibited by law.

10. Privacy

The collection, use, storage, and sharing of your personal data by getaya is governed by our Privacy Policy, which forms an integral part of this Agreement. By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein. Our Privacy Policy is available at getaya.cam/privacy-policy.

11. Responsible Gaming

getaya is committed to promoting responsible gambling and the prevention of problem gambling among its Players. We provide the following responsible gaming tools accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Receive notifications when your active session reaches a defined duration.
• Loss Limits: Cap your net losses within a defined period.
• Cool-Down Periods: Temporarily restrict access to your account for a defined period (24 hours to 30 days).
• Self-Exclusion: Permanently or indefinitely exclude yourself from getaya. Self-exclusion requests are irrevocable for the duration selected and take effect immediately.

If you are concerned that your gambling behaviour may be causing harm to yourself or others, please visit our dedicated Responsible Gaming page. getaya takes its obligations under applicable Philippine responsible gaming frameworks seriously and cooperates with regulatory initiatives in this area.

12. Termination & Account Closure

12.1 Closure by the Player

You may request closure of your getaya account at any time by contacting customer support. Upon receipt of your request, getaya will process your closure after verifying your identity and settling any outstanding transactions. Any remaining real-money balance will be returned to your registered withdrawal method following KYC verification.

12.2 Suspension or Termination by getaya

getaya reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, including but not limited to circumstances where:

• The Player has violated any provision of this Agreement;
• The Player's account is identified as a duplicate or linked to a suspended account;
• KYC verification reveals ineligibility or false information;
• Prohibited conduct is identified, suspected, or reported;
• Regulatory requirements mandate account closure;
• The Platform ceases to offer services in the relevant jurisdiction.

Where an account is closed due to a violation of these Terms, getaya reserves the right to forfeit any remaining balance at its discretion.

13. Amendments to These Terms

getaya reserves the right to amend these Terms at any time. Updated Terms will be published on the Platform with a revised "Last Updated" date. For material amendments, getaya will endeavour to provide registered Players with advance notice via email or in-platform notification. Your continued use of the Platform following publication of amended Terms constitutes your acceptance of the updated Agreement.

If you do not agree to any amended Terms, you must stop using the Platform and close your account. You may not rely on the previous version of any Term following the effective date of an amendment.

14. Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of a dispute between you and getaya, the parties agree to first attempt to resolve the dispute informally by contacting getaya's customer support team. If the dispute cannot be resolved informally within thirty (30) days, either party may submit the matter to the competent courts of the Philippines with jurisdiction over such matters.

For complaints relating to online gaming licensing and regulatory matters, Players may escalate concerns to the Philippine Amusement and Gaming Corporation (PAGCOR) through the official channels on PAGCOR's website. getaya cooperates fully with PAGCOR in the investigation of complaints.

15. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the getaya platform, please contact us through the following channel:

Please include your registered username and a clear description of your inquiry when contacting us. Our support team will acknowledge your request within 24 hours and will aim to provide a substantive response within three (3) business days.